Conditions of Sale

Should you for any reason not be satisfied with your order you may return it to us for a replacement or a full refund within 8 days. This policy is entirely at our discretion, please refer to our Terms and Conditions for clarification of the formal agreement between us.

Faulty goods
If your have any problems with your picture then you should let us know within 2 days of receieving your order. We will replace the picture. If for any reason you believe there is a fault with your goods then you should notify us immediately. We will replace all faulty goods immediately upon receipt if a genuine defect is found.

If no fault is found
Please note that a charge of £10 (exc. VAT) plus carriage costs will be made to cover our inspection costs on all returned products that are found to have no fault.

Exchanging goods
Unfortunately we are not able to offer a swap or exchange service for your original order. Alternative orders can be placed by ordering directly through the website.

Goods ordered in error
We may accept the return of goods ordered in error provided that we are notified within three days of receipt and the items are returned as new in the original packaging. There will be no charge if the goods ordered in error can be exchanged for the correct products. Goods that cannot be exchanged for the correct products are subject to a handling charge of £25 (exc. VAT) or 10% of order value (exc. VAT), whichever is the greater. Please note that goods ordered in error that are not exchanged ‘as new’ will be returned at the customer’s expense.

Goods supplied in error
We will make arrangements for the collection of hard copy confirmed goods supplied in error. As no liability for products supplied against verbal orders will be accepted, please note that hard copy confirmation is essential.

Unwanted goods
Please note that in certain circumstances, provision of full refunds will be determined at our own discretion due to the bespoke nature of our framed products.